Turf & Topsoil FAQs
At DIY Lawns, we know that planning your lawn or garden—especially for the first time—can come with plenty of questions. That’s why we’ve put together this FAQ section to answer the most common queries we receive.
Whether you’re wondering about delivery details, choosing the right soil, or how to care for freshly laid turf, you’ll find clear, helpful guidance here.
Each section is easy to navigate, so you can quickly find the answers you need—from ordering and delivery to aftercare tips and product information.
Still need help? Our customer service team is always happy to assist.
Product & Ordering FAQs
Have a question about placing an order? This section covers everything you need to know—from prices and delivery options to order confirmations and minimum quantities—so you can shop with confidence and get exactly what you need, when you need it.
Answer.
For turf, we require a minimum order of 10 square metres.
For topsoil or compost, the minimum is one bulk bag.
Answer.
Every roll of turf covers 1m².
They’re roughly 1.7m long by 0.6m wide and about 25mm thick.
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All turf is freshly harvested the day before delivery to ensure it reaches you in the best condition for laying.
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Orders placed before 2pm qualify for next-day delivery, subject to availability.
We don’t deliver on Sundays or Mondays.
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Yes, you’ll get an email confirmation shortly after placing your order, which serves as your invoice and VAT receipt.
Answer.
First, check your spam or junk folder.
If it’s still missing, call our Customer Service Team on 01695 422 144 with your delivery address and postcode so we can assist.
Delivery FAQs
Curious about how delivery works? Our Delivery FAQs cover everything from vehicle types and access requirements to delivery schedules and whether someone needs to be home—giving you a clear picture of what to expect on the day.
Answer.
A. Yes, all listed prices include VAT and delivery to your address.
Answer.
Delivery costs are included in our pricing. However, timed deliveries (morning/afternoon) and Saturday deliveries carry an extra courier fee.
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Deliveries are typically made using an 18-tonne lorry. If your street can accommodate a refuse truck, access should be fine.
Generally, if a refuse truck can gain access down your road then the courier can.
If you are concerned about access please give our team a call to discuss it further.
Answer.
Turf is delivered kerbside on pallets using a tail-lift vehicle.
We don’t use crane lorries, so we can’t lift over walls or fences.
Flat, hard surfaces are essential.
Answer.
Yes, Saturday deliveries are available for an additional £30 fee.
TURF CARE
Please remember that turf needs to be laid A.S.A.P. especially in warm weather.
Answer.
Yes, during checkout you can select a delivery day and time slot. Standard deliveries are Tuesday to Friday, with options for AM/PM or Saturday delivery at an extra charge.
TURF CARE
Please remember that turf needs to be laid A.S.A.P. especially in warm weather.
Answer.
If your order hasn’t been dispatched yet, we can amend the delivery date. Call 01695 422 144 with your order reference and address.
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Once your items are out for delivery, the courier will email you a 2-hour time window.
Make sure your email address is entered correctly at checkout.
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Not necessarily. We can arrange unattended delivery, but this must be agreed in advance.
Items can’t be left on the roadside.
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Your lawn turf must be inspected upon delivery.
Ideally, turf should be laid within 24 hours of delivery—or within 6 hours if it’s hot—to keep it in good condition.
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Occasionally, deliveries may be delayed due to unforeseen issues. Please call our Customer Service Team on 01695 422 144, and we’ll help track it down.
Answer.
Pallets are non-returnable. Returning them would incur a collection fee.
We recommend recycling them via local council guidance or see this advice: How Do I Get Rid of Unwanted Wooden Pallets?
Turfing & Aftercare FAQs
Laying turf for the first time?
Our Turfing & Aftercare FAQs guide you through when to lay turf, how to prepare the ground, whether topsoil is needed, and how to care for your lawn afterwards—so you get the best possible results from the start.
Answer.
Spring and autumn are ideal, offering mild temperatures.
Turf can be laid year-round, but summer installations need extra watering and immediate laying.
Answer.
If your soil is poor or uneven, adding quality topsoil helps turf establish properly.
We supply turfing topsoil which can be added to your order.
Answer.
No, we don’t recommend this.
Old grass and weeds will interfere with the new turf’s ability to root properly.
Always prepare fresh soil.
Answer.
Turf should be laid the same day.
In cooler weather, within 24 hours is fine.
In warm weather, aim for 6 hours or sooner.
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With proper care, turf typically takes around 2 weeks to root. You’ll know it’s ready when you can’t lift the corners.
Once the corners can no longer be lifted, you should then be able to walk on the turf and mow it.
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Water daily until the turf has rooted.
During warmer months, water in the early morning and evening to prevent drying out.
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Wait until the turf has rooted, then mow with the blade on its highest setting. Gradually reduce height over future cuts.
Rotary lawn mowers are better than cylinder mowers for encouraging lawn growth.
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Not immediately. Our turf is pre-fertilised and if laid on quality soil, no feed is needed straight after laying.
Answer.
We don’t offer installation or referrals.
However, laying turf is straightforward with the right preparation—level soil, free of debris, and watered well.
